At Reach Out, we are committed to delivering exceptional social media optimization services. However, we understand that there may be situations where you might seek a refund. This Refund Policy details the conditions under which refunds may be issued for services provided by Reach Out. By utilizing our services, you agree to the terms outlined in this policy.

1. General Refund Policy

1.1 Eligibility for Refunds

• Refunds are only applicable to specific services as mentioned in this policy.
• Refund requests must be submitted within 14 days of service initiation or as specified in the Statement of Work (SOW).
• Refunds are not provided for services that have been fully completed or delivered.

1.2 Non-Refundable Services

• Customized services involving extensive consultation or personalization.
• Services already fully executed, including published content, social media posts, and completed campaigns.
• Fees for third-party tools, services, or platforms used in delivering our services.

2. Refund Process

2.1 Initiating a Refund Request

• To request a refund, contact our customer support team via email at support@reachout.name 
• Include your name, contact information, service details, and the reason for the refund request.

2.2 Assessment of Refund Requests

• Each refund request will be evaluated individually.
• Additional information or documentation may be required to process the request.
• Refunds are assessed based on the nature of the service, the work completed, and any encountered issues.

3. Partial Refunds

3.1 Conditions for Partial Refunds

• If services have been partially completed, a partial refund corresponding to the unfinished portion may be offered.
• The partial refund amount will be calculated based on the agreed fees and the extent of services delivered at the time of the refund request.

4. Full Refunds

4.1 Conditions for Full Refunds

• Full refunds will be issued if:
  • Services have not commenced at the time of the refund request.
  • There has been a failure to deliver services as described in the contract due to reasons attributable to Reach Out.
  • The client cancels the service before any work has started.

5. Refund Timeline

5.1 Processing Time

• Approved refund requests will be processed within 7-14 business days.
• Refunds will be issued to the original payment method used during the purchase.

6. Changes to Services

6.1 Modification of Services

• Any additional costs incurred due to modifications or changes requested by the client after service commencement will be non-refundable.
• Partial refunds may be considered if the service scope is reduced following such changes.

7. Cancellations

7.1 Cancellation Policy

• Clients can cancel their services at any time by providing written notice to Reach Out.
• Refund eligibility post-cancellation will depend on the service completion stage and the specific terms outlined in the SOW.

8. Disputes

8.1 Dispute Resolution

• For disputes regarding a refund, clients should contact our support team to resolve the issue amicably.
• If a resolution is not reached, the matter may be escalated to relevant legal or regulatory authorities.

9. Contact Information

For questions or concerns about this Refund Policy or to initiate a refund request, please contact us at:

• Email: support@reachout.name